Ash and his friends make their way to the nearest Pokémon Center in Matcha City in order to revive Ash’s tired Pikachu. There, they meet a distressed Nurse Joy, who reveals that the Poké Ball transporter has been problematic — the Pokémon she sends never arrives at another Pokémon Center, and it was replaced by a different Pokémon. Dr. Akihabara, the inventor of the Pokémon Transport System, is at the Center trying to figure out what went wrong with the system. Brock suggests that a computer virus could be the source of the problem. Akihabara explains that the system couldn’t have been infected with a virus because he designed the circuits so well. Ash confuses his explanation of a computer virus with a biological one and thinks the transport system is actually sick. Joy is told by Brock about an antivirus, which is a powerful software made to fix the problem. However, upon further investigation into the system, Akihabara unexpectedly gasps and suddenly bolts out of the Center, leaving Joy and the others confused.